Refund Policy
Last modified: November 20, 2024
Introduction
At etravelform.com, operated by “CORSO – BIS” SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ, we strive to ensure complete customer satisfaction. While we’re dedicated to supporting your immigration and travel documentation needs, we understand there may be instances where you seek a refund. This policy outlines our refund procedures and conditions.
Core Refund Principles
Timing of Refunds
- Refunds are available ONLY BEFORE your travel document application is submitted
- Once you approve documents for submission, refund rights are waived
- Application corrections due to our errors are free but do not qualify for refunds
Refund Request Process
To request a refund, email info@etravelform.com with:
- Subject line: “Travel Document Refund Request”
- Required information:
- Applicant’s full name
- Order ID/Invoice number
- Last four digits of payment card
- Purchase date
- Refund reason
Processing Timeline
- Request review: 24-48 hours
- Refund credit appearance: 1-7 business days
- Payment method: Same as original purchase
- Follow-up: Contact us if refund isn’t visible after 10 days
Non-Refundable Elements
Government Fees
We cannot refund:
- Official filing fees
- Biometric service charges
- Embassy/Consulate fees
- Any government agency payments
Third-Party Services
Non-refundable items include:
- Medical examination fees
- Translation services
- External processing fees
- Third-party verification costs
Payment Dispute Policy
Chargeback Restrictions
- Chargebacks violating our policy terms are prohibited
- Inactive accounts (90+ days without response) forfeit refund rights
- Fraudulent disputes may be reported to:
- Payment processors
- Government authorities
- Immigration agencies
Dispute Resolution
We encourage direct communication for:
- Service issues
- Application concerns
- Payment problems
- Support needs
Service Guarantees
Coverage Period
- Valid before USA arrival
- Claims must be filed within 14 days of purchase
- Applies to issues directly caused by our service
Exclusions
Our guarantee doesn’t cover:
- Government decisions
- Application outcomes
- Processing delays
- Border officer decisions
- Pandemic-related entry denials
- Cases involving misrepresentation
- Prior refund/chargeback requests
Service Fees Breakdown
Document Processing Costs
Various fees apply for different services:
- Application Processing
- Document Preparation
- Support Services
- Technology Platform Usage
Payment Methods
Accepted payment options:
- Credit cards
- Debit cards
Additional Charges
- Processing fees vary by document type
- Credit card processing fees apply
- Service fees based on complexity
- Handling fees for special requests
Important Notes
Service Classification
- We are a private technology service provider
- Not a government agency
- Not a legal service
- Independent from official bodies
Free Alternatives
- Official forms available on government websites
- Direct application possible through official channels
- Self-service options available
Contact Information
For refund inquiries:
- Email: info@etravelform.com
- Website: etravelform.com
- Response time: Within 48 hours
Policy Acceptance
Using our services indicates acceptance of:
- This refund policy
- Terms of service
- Privacy policy
- All website policies
Updates
- Policy last updated: November 20, 2024
- Check website for most recent version
- Changes effective immediately upon posting
Remember: Your satisfaction is our priority. Contact us promptly with any concerns about our services or refund process.
This policy is subject to change and should be reviewed periodically.